Privacy Policy
Last updated: 2026-09-17
KNSI Aviation Engineering Ltd (“KNSI”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit https://knsi.co.uk, contact us, submit information through our website, leave comments or otherwise interact with us online.
For the purposes of applicable UK data protection legislation, including the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018, KNSI Aviation Engineering Ltd is the data controller for the personal information described in this Privacy Policy unless otherwise stated.
Contact details
KNSI Aviation Engineering Ltd.
Unit C7,
Thorley Fields Business Park,
Wood Street,
BISHOP’S STORTFORD,
CM23 4TR, UK
Email: info@knsi.co.uk
Telephone: +44 (0)1279 297 000
1. Personal information we collect
The personal information we collect depends on how you use our website and interact with us.
Information you provide to us
When you contact us through a contact form, email, telephone or another method, we may collect information such as your name, email address, telephone number, company or organisation, job title and any information contained in your enquiry or correspondence.
If you request a quotation or information about our engineering, production, maintenance or other services, we may also collect information necessary to understand and respond to your requirements.
If you create an account on any part of our website, we may collect your username, contact information and other information associated with your account.
Comments
If comments are enabled and you leave a comment on our website, we collect the information entered into the comments form together with your IP address and browser user-agent information. We use this information for comment administration, security and spam detection.
If the Gravatar service is enabled, an anonymised value generated from your email address may be sent to Gravatar to determine whether you use that service. Gravatar is provided by Automattic. If your comment is approved, your Gravatar profile image may be visible publicly alongside your comment.
Anything you choose to publish in a public comment may be visible to other visitors.
Website and technical information
When you visit our website, our servers and website service providers may automatically collect technical information such as your IP address, browser type and version, device type, operating system, referring website, pages viewed, date and time of access and information about how you interact with the website.
We may use this information to operate the website, maintain security, diagnose technical problems, prevent misuse and understand how the website is used.
Media and file uploads
Where the website allows you to upload images, documents or other files, those files may contain additional information or metadata.
If you upload images that will be publicly accessible, you should remove embedded location information, such as EXIF GPS data, unless you intend that information to be publicly available. Other visitors may be able to download publicly available images and extract embedded metadata.
2. How and why we use your personal information
We only use personal information where we have a lawful basis for doing so.
| Purpose | Types of information | Typical lawful basis |
|---|---|---|
| Responding to enquiries and requests for information | Name, contact information, company information and correspondence | Legitimate interests and, where relevant, taking steps at your request before entering into a contract |
| Preparing quotations and providing services | Contact, company and project information | Contract or steps prior to entering into a contract |
| Operating and securing our website | IP address, browser, device and security information | Legitimate interests in maintaining a secure and reliable website |
| Managing comments and preventing spam | Comment information, IP address and browser information | Legitimate interests in operating and protecting our website |
| Managing website accounts | Account and contact information | Contract and/or legitimate interests |
| Website analytics | Website usage and device information | Consent where required; otherwise our legitimate interests where permitted by applicable law |
| Compliance with legal and regulatory requirements | Relevant personal and business information | Legal obligation |
| Establishing, exercising or defending legal claims | Relevant records and correspondence | Legitimate interests and/or legal obligation |
| Marketing communications, where applicable | Name, business contact details and marketing preferences | Consent or legitimate interests where permitted by law |
Where we rely on legitimate interests, we consider whether our interests are proportionate and whether your rights and interests override them.
Where we rely on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before your consent was withdrawn.
3. Contact forms and enquiries
When you submit an enquiry through our website, we use the information you provide to respond to your request, communicate with you and, where appropriate, provide information about our products or services.
Please avoid submitting confidential, sensitive or unnecessary personal information through general website contact forms unless it is required for your enquiry.
Information submitted through contact forms may be sent to and stored by our website hosting, email or IT service providers as necessary to process your enquiry.
4. Cookies and similar technologies
Our website may use cookies and similar technologies to operate correctly, remember preferences, improve security and understand how visitors use the website.
Some cookies are necessary for the website to function. Other cookies, such as certain analytics, advertising or third-party cookies, may require your consent.
Comment cookies
If you leave a comment, you may be offered the option of saving your name, email address and website in cookies so that you do not need to enter these details again when leaving another comment. These cookies may remain for up to one year.
Login cookies
If login functionality is available, a temporary cookie may be set when you visit the login page to determine whether your browser accepts cookies. This cookie contains no directly identifying account information and is normally deleted when you close your browser.
When you log in, cookies may be used to remember your login status and display preferences. If you select a “Remember Me” option, your login may persist for longer.
Publishing cookies
If you edit or publish content through the website, an additional cookie may be stored in your browser containing the identifier of the article or page you edited. It normally expires after a short period.
5. Analytics
We may use website analytics services to help us understand how visitors use our website.
6. Embedded content and third-party websites
Pages on our website may contain content or functionality provided by other organisations, such as videos, maps, social-media content, documents or other embedded services.
When you interact with embedded content, the third-party provider may collect information about you, use cookies or similar technologies and record your interaction with its service. If you are logged into an account with that third party, it may be able to associate your interaction with your account.
Third-party websites and services have their own privacy policies and we encourage you to review them. We are not responsible for the privacy practices of websites that we do not control.
7. Who we share personal information with
We do not sell your personal information.
We may share personal information where reasonably necessary with companies that provide services to us, including website hosting providers, IT and cybersecurity providers, email and communications providers, analytics providers, spam-prevention services and other website technology providers.
We may also share information with professional advisers such as accountants, auditors, insurers and legal advisers; companies within the KNSI group where necessary for legitimate business purposes; regulators, law-enforcement authorities or government bodies where required by law; and prospective purchasers, investors or advisers in connection with a corporate transaction where appropriate safeguards are in place.
Where a third party processes personal information on our behalf, we require appropriate contractual and security protections.
Visitor comments may be processed by an automated spam-detection service.
8. International transfers
KNSI operates internationally and some of our group companies, service providers or business partners may be located outside the United Kingdom.
Where personal information is transferred outside the UK, we take steps to ensure that the transfer complies with applicable UK data protection law.
Depending on the circumstances, this may include transferring information to a country covered by UK adequacy regulations or using appropriate contractual safeguards, such as the UK International Data Transfer Agreement or the UK International Data Transfer Addendum, together with any assessment or additional safeguards required by law.
You may contact us if you would like further information about the safeguards applying to a particular international transfer.
9. How long we keep personal information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including satisfying legal, regulatory, accounting and reporting requirements and resolving disputes.
Comments and associated information may be retained for as long as the relevant content remains published or for as long as reasonably necessary for moderation, security and record-keeping purposes.
Account information is generally retained while an account remains active and for an appropriate period afterwards where required for legal, security or administrative purposes.
Enquiries and correspondence are retained in accordance with our internal retention requirements.
Technical and security logs are retained only for an appropriate period having regard to security, troubleshooting and legal requirements.
Where we no longer need personal information, we will delete, anonymise or securely dispose of it in accordance with our retention procedures.
10. How we protect your information
We use appropriate technical and organisational measures designed to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.
These measures may include access controls, authentication measures, secure systems and communications, backups, security monitoring, appropriate staff access restrictions and appropriate contractual controls with service providers.
No internet-based service can be guaranteed to be completely secure. You should therefore take reasonable care when transmitting information online.
11. Personal data breaches
We maintain procedures for identifying, assessing and responding to suspected personal data breaches.
Where required by applicable data protection law, we will notify the Information Commissioner’s Office and, where the law requires it, affected individuals.
12. Your data protection rights
Depending on the circumstances, UK data protection law may give you rights to request access to the personal information we hold about you; ask us to correct inaccurate or incomplete information; request deletion of your information; request restriction of processing; object to certain processing, including direct marketing; request transfer of certain information to you or another organisation; and withdraw consent where processing is based on consent.
These rights are subject to legal conditions and exemptions and will not apply in every circumstance.
To exercise a data protection right, contact us at info@knsi.co.uk. We may need to ask you for information to confirm your identity before responding to a request.
We will respond to valid requests within the period required by applicable data protection law.
13. Complaints
If you have a concern about how we use your personal information, please contact us first at info@knsi.co.uk so that we can investigate your concern.
You also have the right to complain to the UK data protection regulator:
Information Commissioner’s Office (ICO)
Website: www.ico.org.uk
Telephone: 0303 123 1113
You may also have the right to complain to another relevant supervisory authority if you are located outside the United Kingdom.
14. Information obtained from third parties
In addition to information collected directly from you, we may receive business contact information from customers, suppliers, business partners, group companies, professional contacts or publicly available business sources.
Where required, we will provide appropriate privacy information about our use of personal information obtained from another source.
15. Automated decision-making and profiling
We do not currently use personal information collected through this website to make decisions based solely on automated processing that produce legal effects or similarly significant effects on individuals.
If this changes, we will provide the information required by applicable data protection law.
16. Children’s privacy
Our website and services are intended primarily for businesses and aviation-industry professionals and are not directed at children.
We do not knowingly seek to collect personal information from children through this website. If you believe a child has provided us with personal information inappropriately, please contact us.
17. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, legal requirements or the way we process personal information.
The latest version will be published on this page and the “Last updated” date at the top of the policy will be revised.
18. Contact us
Questions about this Privacy Policy, our handling of personal information or requests to exercise your data protection rights can be sent to:
KNSI Aviation Engineering Ltd
Email: info@knsi.co.uk
Telephone: +44 (0)1279 297 000
Address:
KNSI Aviation Engineering Ltd.
Unit C7,
Thorley Fields Business Park,
Wood Street,
BISHOP’S STORTFORD,
CM23 4TR, UK